PromorPrivacy Policy
This policy explains how Promor handles personal data under India's Digital Personal Data Protection Act, 2023.
1. Who we are
Promor is a product of Zyrox AI Solutions (OPC) Private Limited, India, which is the data fiduciary for the data described here. Contact: hello@promor.in.
2. What we collect
Your email address or mobile number, name, business details, logo, photos, voice recordings, scripts you create, videos we generate, the social media accounts you connect (we store their access tokens in encrypted form), billing details and GST number, usage records and technical logs.
3. Data from Instagram, Facebook and YouTube
When you connect an account we receive the permissions you approve on the Meta or Google screen: your profile name and picture, the pages or accounts you choose, basic post and reel statistics, and permission to publish the videos you approve. We use this only to show your accounts in Promor, to post the videos you approve, and to show you how they performed. We do not sell it, use it for advertising, or share it with anyone else. You can disconnect an account at any time in Promor or in your Meta or Google settings.
4. Why we use it
To sign you in, make and post your videos, send approval requests, bill you and issue GST invoices, keep the service safe, prevent misuse, meet legal duties and improve the product. We do not sell your data.
5. Consent
We process your data based on the consent you give when you sign up. You can withdraw consent by deleting your account; we then stop using your data except as described in section 7.
6. Who receives it
Service providers that run Promor for us: Google Cloud (hosting, storage, script writing and voice), MSG91 (SMS codes), Razorpay (payments), Zoho (email), and Meta and Google when you connect an account to post. We share data when the law requires it.
7. How long we keep it
Account and content data: while your account is active. After a deletion request we erase it within 30 days. Invoices and payment records: for the period required by tax law. Approval and doctor verification records: kept as an audit trail, without your files. Backups are removed on a rolling schedule of up to 6 months.
8. Your rights
You can ask for a copy of your data, ask us to correct it, ask us to delete it, and make a complaint. In the app go to Profile, Your data, or write to hello@promor.in. We reply within 30 days. See also Data deletion.
9. Children
Promor is for businesses and people aged 18 and over. We do not knowingly collect data of children.
10. Security
Data is encrypted in transit, kept in private storage and backed up encrypted. Social media tokens are encrypted again inside the database. If a breach affects you, we will inform you and the Data Protection Board as the law requires.
11. Grievance officer
Name: Ajit Thorat
Email: hello@promor.in
We acknowledge complaints within 48 hours and resolve them within 30 days.